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Based on Best Practices in IT Service Management - ITIL® 2011 Foundation Certification is a globally recognized examination-based professional credential program that is accredited and managed by PEOPLECERT – the leading Player in Global Certifications Industry.






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    8.00 am - 6.00 pm
  • Fri :
    3.00 pm - 8.00 pm
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ITIL 4 FOUNDATION CERTIFICATION - Live Learning

Delivered by an experienced ITIL® Instructor over the internet - KnowledgeWoods ITIL® 4 Foundation Live Learning Program is a Two Day, Power Packed program conducted over a Weekend (Sat-Sun).

This program is most suitable for ITIL® 4 Foundation Certificate Aspirants:

  1. Who are finding it hard to find the right combination of quality, value for money instructor-led training in their city
  2. Who would like to prepare for ITIL® Foundation Exam over Weekend

Am I Eligible for ITIL® 2011 Foundation Certification Examination?

Before a candidate opts in to prepare/apply for ITIL® 2011 Foundation Level Examination, it is important for him/her to know if he/she is eligible for the ITIL® certification.

So, If you are responsible to Provide/Support/Maintain:-

  • IT Infrastructure, Data Centers, Facility, Critical Equipment etc.
  • Telecom Service Delivery, Network Management, Enterprise Services etc.
  • Software Support/Help Desk
  • Process Delivery in industries like Travel, Real Estate, Healthcare, Automobile etc.

And, your Job Profile is similar to:-

  • Executive/Assistant Manager/Manager/Head IT
  • IT Infrastructure, System Admin/Operations, Production Support, Network Admin
  • IT Helpdesk Management Professional, Desktop/Application Support
  • Service Delivery Staff, Project Management Personnel

With Minimum Two (2) Years of Work Experience - You must consider ITIL® 2011 Foundation Level Certification Today!

However, to obtain ITIL® Certification, you must first demonstrate that you are eligible by meeting the following eligibility requirements:-

ITIL® 2011 Foundation Exam Eligibility

  • Candidate should be aware of the core principles of ITIL® practices for Service Management
  • Candidate should also possess appropriate knowledge of the typical ITIL® terminology and structure at Comprehension and/or Awareness Levels

Both the Eligibility Requirements for this level of ITIL® 2011 Foundation Certification can be met by attending KnowledgeWoods ITIL® 2011 Foundation Level Certification Training Program.

Kindly Note: - ITIL® eligibility requirements are subject to change by the AXELOS Limited.

ITIL® Foundation Certification Training Cost
 

Typically, there are two costs associated with ITIL® Foundation Certification:

  1. ITIL® Training Cost
  2. ITIL® Foundation Certificate Exam Cost

ITIL® Foundation Training Cost varies on a variety of factors like location & mode of delivery - e-Learning & LIVE Learning.

Also, ITIL® aspirants have an option to book paper-based or Online ITIL® Foundation Exam.

Feel free to write to us at info@knowledgewoods.com with your location and preferred mode of delivery. Our ITIL® Certification Expert will get back to you with relevant details.

45 Days - Passing Assurance:

KnowledgeWooods works closely with ITIL® aspirants worldwide to help them become Aware, Prepare Well, and Successfully Clear the ITIL® Foundation Certification Examination at the VERY FIRST ATTEMPT.

All our ITIL® Foundation Programs (with exams) are backed by Unique Offer - Pass the ITIL® Foundation Exam at First Attempt or We'll PAY your Training Fees Back!

Important:

Please note that the 45 Days – Passing Assurance is valid only for those who apart from attending the KnowledgeWoods ITIL® Foundation Training Program in Live-Learning or E-Learning mode, also choose to appear the ITIL® Foundation Certification Exam through KnowledgeWoods Consulting Only!

Delivered by an experienced ITIL® Certified Trainer & Practitioner, KnowledgeWoods ITIL® 2011 Foundation Certification Program objectives are:

  • Expose participants to internationally recognized Best Practice terminology, structure, basic concepts, and the core principles of ITIL® 2011 Foundation Certification practices for Service Management
  • Help Participants Prepare to clear the latest ITIL® 2011 Foundation Certification Exam at the very First Attempt
Module No.Module NameTopics Covered
Module IIntroduction
  • Basic Introduction to ITIL® 2011 Foundation Level Examination
  • Service Management as a Practice
Module IIService Life Cycle
  • Goals & Objectives of Life Cycle Components
  • Overview of the ITIL® Library
Module IIIGeneric Concepts and Definitions
  • Understanding of ITIL® terminologies, fundamentals & principles
Module IVKey Principles and Models
  • Introduction to entire Lifecycle Stream
Module VITIL® Processes
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
Module VIITIL® Functions
  • Service Desk Function
  • Technical Management & Application Management
  • IT Operations Management & IT Operations Control
  • Facilities Management
Module VIIITIL® Roles
  • Key Service Management Roles
  • Responsibilities of Process Owner, Process Manager, Service Owner & Process Practitioner
  • RACI Model
Module VIIIService Strategy
  • Management of Service Portfolio
  • Business Relationship Management
  • Financial Management for IT services
Module IXService Design
  • Service Level Management
  • Service Catalogue & Availability Management
  • Supplier Management
  • Capacity management & Design Coordination
Module XService Operation
  • Understanding Incident Management & Problem Management
  • Overview of Event Management, Request Fulfillment & Access Management
Module XIService Transition
  • Study of Change Management
  • Knowledge Management
  • Release & Deployment Management
  • Transition Planning & Support
  • Service Asset & Configuration Management
Module XIIContinual Process Improvement
  • Understanding the 7 Step Improvement Process
Module XIIITechnology & Architecture
  • Service Automation
  • Service Management Processes
  • Integrating Various Components

(Designed to Help You Succeed & Allow us to Function Optimally as an organization)

At KnowledgeWoods Consulting, we are confident of our new line of ITIL ® Training Deliverables that we offer to the participant with 45 Days - Passing Assurance, where If you FAIL to clear your ITIL ® Exam at the First Attempt, We'll Pay for your Second Attempt for the ITIL ® Exam!.

Our Unique, copyrighted Training Methodology allows the best possible approach to prepare & successfully clear ITIL ® 2011 Foundation Certification Exam.

Certified Trainers with relevant, hands-on Industry Experience, World-Class Courseware based on Latest Adult Learning Techniques, Online Question Banks with Graphical Reports, Dedicated Post Training Support have been developed and regularly updated to help participants Pass ITIL ® 2011 Foundation Certification Exam at the very first attempt.

Results speak for themselves!

Over 97% of our past participants clear the ITIL ® Exam on the very First Attempt!

On top of it - Our 45 Days - Passing Assurance awards you the peace of mind that comes from knowing you selected the Right Partner - KnowledgeWoods Consulting for your professional development.

We wish you Good Luck!

Dear Participant,

When you register online/by phone/by email for the KnowledgeWoods ITIL ® 2011 Foundation Certification e-Learning Training Program, you agree to abide by the following terms and conditions:-

Refund Policy

- There will be no refunds in any case whatsoever.

Jurisdiction – Dispute

- In case of any disputes all laws shall be governed by New Delhi, India jurisdiction.

Validity

- The validity cannot be broken or divided into parts. This is a continuous duration and is applicable from the date of course activation

Deliverables

- All deliverables are in electronic form and no component will be physically shipped or delivered.

E-Certificate

- On successful completion of the course, an E-Certificate shall be mailed electronically. No paper/physical shipment will be done.
- The participant can print a copy of the certificate for personal use.

Start Date or Activation Date

- The start date will not be later than 3 working days after payment is received from the customer and realized by the bank.
- In case of advance purchases, the customer will have the option of specifying the activation date at the time of registration.

Minimum Hardware/Software Requirements

- The customer has to undertake the responsibility of checking the hardware and software compliances / requirements before making a purchase.
- The courses are hosted on a web server hence require good internet connectivity.

Up-Time - 99%

- There will be frequent outages planned for maintenance purposes. This might require patch uploads, version updates and other necessary housekeeping jobs.
- There will be scheduled downtime announced to keep the system in a healthy running state. Customer cooperation is expected in such situations.
- However, such system downtime shall not exceed 1%.

Copyrights and Proprietary Property

- We will provide you material which are copyrighted proprietary property of KnowledgeWoods Consulting Pvt. Ltd.

- All copyrights relating to any course materials provided or made available by us or any other party during the program remain the sole property of the holder of the copyright.

- Therefore, no part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without our prior written consent.

- Any such reproduction, storage or transmittal of copyrighted material constitutes a violation of this agreement and will be reported to the respective Principals, leading to the suspension of your ITIL ® Credential.

- YOU HEREBY WARRANT AND REPRESENT THAT YOU HAVE REGISTERED FOR THE KNOWLEDGEWOODS ITIL ® 2011 FOUNDATION E-LEARNING PROGRAM SOLELY FOR THE PURPOSE OF PREPARING FOR THE ITIL ® TRAINING AND CERTIFICATION EXAM

AND

- THAT YOU HAVE NO DIRECT OR INDIRECT RELATIONSHIP WITH ANY ENTITY/INDIVIDUAL/CONSULTANT WHICH PROVIDES TRAINING FOR THE ITIL ® FOUNDATION 2011 CERTIFICATION EXAM

AND

- THAT YOU WILL NOT ALLOW ANY OTHER PERSON TO READ THE MATERIALS AND ATTEMPT PRACTICE TESTS FROM KNOWLEDGEWOODS CONSULTING PVT. LTD.

45 Days Passing Assurance Terms (Applicable Only on ITIL ® e-Learning Course

- If you are not able to clear ITIL ® Certification Examination on your First Attempt within the time period of 45 Days, We will Pay for your Second Attempt for the ITIL ® Exam!

PRE-CONDITION

- You must take ITIL ® 2011 Foundation Certification Examination within the time period of Forty Five (45) Days

- You must complete (Attempt all Questions) all the Five (5) sets of Online Mock ITIL ® Exams provided by KnowledgeWoods Consulting prior to appearing for ITIL ® 2011 Foundation Certification Exam.

- Must secure at least 80% marks in Individual Mock Tests

Kindly note: KnowledgeWoods Online Exam System generates Automatic, Candidate-wise Report for the Mock Exams Attempted along with your scores in the respective Mock Exams. As such, to meet the pre-requisites, and more importantly to clear the ITIL Examination at the very First Attempt - it becomes mandatory to complete (Attempt all Questions) all the FIVE (05) Sets of Mock ITIL ® Exams provided by KnowledgeWoods Consulting.






Salient Features


  • Interactive Hands-on Lab Experience
  • Training conducted by Expert Trainers with Rich Industry Experience
  • Flexibility as Participants can Learn at their Own Pace and Convenience
  • Best Practice Sharing with other Participants
  • Live Conversation with the Trainer for Better Comprehension and Retention

Deliverables


  • 15 Contact Hours/PDUs Certificate
  • 7 Module End Assessment Tests
  • 5 Mock Tests
  • Key IT Service Management Templates
  • Interactive Exercises
  • Job Aids
  • 2 Sample Exam Paper with Answers & Rationale
  • Toll-Free Support

Classroom Training

Classroom training is considered the most effective form of learning.

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LIVE LEARNING

Our live virtual training classes contain the same great content.

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E-Learning

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